Shipping Information

Shipping Within Australia

  • Shipping Costs: Add items to your cart and proceed to checkout to view the exact shipping fee before completing your order. Costs are based on the size and weight of your order.

  • Dispatch Times: Orders are typically dispatched within 1–3 business days once full payment is received.

  • Shipping Locations: We ship from the Gold Coast, Australia, and may also dispatch from Sydney or our trusted international warehouses depending on product availability.

  • Delivery Timeframes:

    • Metro East Coast: 2–10 business days

    • Rural & regional areas: 4–12 business days

    • Large orders may be shipped via courier services depending on size and destination.

Please note: Delivery times are estimates and may vary due to natural disasters, severe weather, or other interruptions beyond our control.

International Shipping

  • Customs & Import Duties: International orders may attract customs fees, taxes, or import duties upon arrival in your country. These are the responsibility of the recipient and vary by location.

  • Local Regulations: It is the buyer’s responsibility to ensure that goods ordered can be legally imported into their country. We cannot act as the importer of record and accept no liability for losses, delays, or confiscations related to customs regulations.

  • Support: While we will assist wherever possible, international buyers must check with their local customs office for details prior to purchase.

Dispatch & Quality Control

  • All equipment is inspected and quality-checked before dispatch.

  • If your order is damaged in transit, we will work with you to resolve the issue promptly.

  • For gel products compromised by excessive heat or leakage, we will send free replacements with no return required.

  • For other items requiring return, we will provide the appropriate return address (office, warehouse, or postal facility) depending on your location and product type.

Returns & Refunds

Our Commitment

We aim for 100% customer satisfaction. If a product does not meet your expectations, we will work with you to resolve the issue in line with your consumer rights.

Consumables (e.g., gels, swabs, cheek retractors)

  • Non-returnable for change of mind due to hygiene requirements.

  • Returns accepted only if the product is faulty.

Equipment & Non-Consumables

Eligible for return if:

  • Unused and in original, unopened packaging.

  • Return request submitted within 7 days of delivery.

  • A valid tracking number is provided for the return.

Important Conditions:

  • All returns must be pre-approved in writing.

  • Return shipping costs are the customer’s responsibility.

  • Postage costs are non-refundable.

  • A 20% restocking fee applies to equipment returns.

  • Treatment packs are non-refundable.

  • Payment processing fees will be deducted from refunds.

Refunds are processed within 7 business days after inspection of returned items.

Teeth Whitening Systems – Guarantee

30-Day Results Guarantee

We back our professional systems with a 30-day money-back guarantee. If your clients do not achieve visible results of 5–14 shades lighter within 30 days:

  1. Contact us for troubleshooting advice and support.

  2. Complete 6–10 treatments and document before/after shade results.

  3. If results remain unsatisfactory, you may return the system for a refund (less shipping).

Conditions:

  • Return postage is at the customer’s expense.

  • Used products and consumables are non-refundable.

  • Returns are only accepted if items are in original, undamaged packaging.

Training Courses & Digital Products

  • Instant Access: Courses and digital products are delivered immediately online.

  • No Refunds unless:

    • Product was not delivered due to server or email issues (must be reported within 7 days).

    • Product was “not as described” with clear evidence provided (within 7 days).

    • Product contained major defects that cannot be resolved within 7 business days.

Please note: Inability to use third-party software or tools does not qualify as “not as described.”

Warranty Information

LED Lamps & Equipment

  • Standard Warranty: 12 months on all equipment.

  • Handles: 6-month warranty.

  • Consumables: Not covered under warranty.

  • Home-use items: Only covered by a 3-month warranty if used professionally.

Exclusions:

  • Power surges, mishandling, misuse, or exposure to extreme conditions.

  • Devices showing evidence of tampering or lack of proper maintenance.

Most issues can be resolved quickly by phone. If necessary, items may need to be returned for inspection and repair or replacement.

Private Label Products

  • Once branded with your logo, products are non-returnable unless faulty.

  • To ensure satisfaction, we recommend ordering samples in our brand before committing to private-label orders.

In summary:
We are committed to delivering quality products, safe shipping, and reliable support. From our 30-day teeth whitening guarantee to our accredited courses and equipment warranty, our policies are designed to protect you and your business with fairness and transparency.