Important Q and A



We're here to assist you to provide excellent customer service to your clients.  To help you with those difficult questions here are our latest client questions and answers.  Reading this will ensure you offer your clients the best possible service.

Q. If I am asked what qualifications I have to offer teeth whitening, how do I answer? 

A. There are no official credentials for teeth whitening in Australia.  Generally dentists receive vendor training just like you.  Let your client know you have done a training course in self administered cosmetic teeth whitening and are insured to provide the procedure.  (Make sure you have your insurance up to date at all times).

Q. How many times per year can a client have an in-chair teeth whitening treatment?

A. The ADIA recommend having a teeth whitening treatment up to 3 times a year.  Performed this often however you may only need one 20 minute session for maximum results.  The results achieved will not be as impressive and could be as little as one or two shades when done this regularly. 

Q. My client wants their teeth whiter, when can they have another treatment?

There is no exact times given for the time in between a treatment, however about 3-4 months is as often as would be necessary.  These times are a recommendation and not a rule so you can be a little flexible.

Keep in mind your clients teeth will only whiten to the colour they were originally grown.  Teeth whitening is a stain removal process and results are subjective as each client is different and so is their lifestyle.  Your client will not necessarily be able to get the tooth colour they want as this may not be achievable with whitening.  The paper white teeth seen on TV are actually veneers not natural teeth.

Q. My client wants movie star white teeth is it possible to achieve?

A. Teeth whitening is a will remove stains from teeth and return them to the original colour they were first grown.  Movie star white teeth unless this was the client’s original colour can only be created with porcelain veneers or composite bonding and no whitening treatment no matter who performs it can achieve this.

Q. What’s the benefit of using an accelerator lamp with the teeth whitening gel?

A. Using an led teeth whitening machine accelerates the teeth whitening gel, causing it to react faster when breaking down stains.  What this means for your client is they can achieve the same result as would normally take around 14 hours with whitening gel alone in a one hour treatment.  The use of the accelerator lamp speeds up the process of the molecular breakdown of the whitening gel which makes the oxidization of the stains occur more rapidly. There are several benefits for your client to using this process: they only need to do the white diet once instead of for weeks.  The client gets instant results.  Most clients using home treatments get bored with the process before they attain maximum results.

Q. Why is peroxide whitening treatment done in 2 x 20 minute sessions instead of all at once?

A. After about 20 minutes the peroxide gel ‘peaks’.  This means it has completed the reaction for that application and very little stain breakdown will occur from this point.  This is why it is important to completely remove one application prior to applying the next one. 

Q. If you offer a 3rd 20 minute session will the clients teeth lighten anymore?

A. Teeth will only become lighter to the colour they were originally grown.  With some clients a 3rd 20 minute session will whiten further but not always.  This will only improve the results if there are still stains on the surface of the teeth.

Q. What if the gel is left on longer than 20 minutes?

A. Leaving it on slightly longer won’t hurt but it is on little benefit.  Keep in mind the cheek retractors are not very comfortable for your client so the less time they have to wear it the better.  Leaving the gel much longer than necessary isn’t just ineffectual but is can cause aggravation both to teeth and gums. 

Q. Will my clients might find it strange that they apply the gel?  What would I say if they really want me to apply it?

A. This is the process with all non dentists; just tell your client it is easier than painting their fingernails.  It is simple to do and they can take their time.  Unless you are a dentist you are not permitted to touch your client’s mouth and you can not apply gel to their teeth. 

Q. What happens if a client has a reaction to the treatment? 

A. We have never had a serious reaction from our gels.  The strength of the peroxide is within legal limits for non dental practitioners.  If a client does have a reaction it is unlikely to be serious.  In the unlikely event treatment is required our labeling is compliant with regulations which include a phone number for the Poisons Information Centre - 24 Hour Telephone Advice Line 13 11 26.  Your starter kit includes a client consent form which combined with your insurance offers you protection from litigation.

Q. Can the client use lip balm before the treatment?

A. It is a good idea for your client to use a lip moisturizer especially in the colder months when the skin is dry as it can help prevent cracked lips.  Just ensure your client doesn’t get any on their teeth or the whitening gel will not be able to penetrate properly.  

Q. Can the left over whitening gel pen can be offered to the client as a home treatment? 

A. If they purchase a home kit you could give them the remaining gel but ideally it is better to throw it away if they don’t as a mouth guard is required to protect the soft tissue of the mouth.

Q. Is teeth whitening suitable for smokers?

A. Smokers will definitely benefit from a teeth whitening treatment.  In the case of smoker teeth whitening may need to be done more than once a year to maintain the result as re-staining will occur faster. 

A treatment with the combination of non peroxide followed by two twenty minute peroxide treatment can be very beneficial for smokers stains.  You may like to charge an additional fee for this treatment as you will require 2 packets of product.

Q. What if the client has bad tar and nicotine stains on their teeth?

A. As this is a physical substance on the surface of the teeth not a stain, it should be removed by a dentist prior to a whitening treatment.  If the client does not want to do this they can still have a treatment and their teeth will be improved however it is important they understand much of the tar will remain.  The tar may even whiten; however, as it is highly porous it will only take a short time for the build up to appear again.  Please ensure your client understands this prior to the treatment.

Q. How long does a client have to wait after having their braces removed before having a teeth whitening treatment?

A. The cement residue form the braces can last for 3-6 months.  It is best to allow at least this time to ensure the teeth whitening treatment has a clean tooth surface to work on.  If there is still cement on the teeth no whitening will occur where the cement residue is resulting in a patchy unsightly result.

Q. Can my client have a treatment if they have a wire behind their teeth?

A. It is always best they check with their dentist first.  The paint on method is usually okay, just ask your client to be careful when applying gel not to get any on the back of their teeth just in case it has a reaction with the wire.

Q. Can someone with teeth jewellery have a whitening treatment?

A. It is best to do a treatment without anything on the teeth as the whitening gel will be unable to penetrate the area behind the jewel, leaving it stained.  This will result in the client having dark spots on their teeth once the jewel is removed.

Q. Will teeth whitening work on grey teeth?

A. Grey is the least likely colour to benefit from teeth whiteing.  It depends why the teeth are grey.  If it is from surface staining due to diet then yes.  If it is intrinsic (inside the tooth’s structure below the enamel) then teeth whitening will not help with this particular problem although it will still whiten the stains on the enamel.  Intrinsic stains are generally caused from medication lit tetracycline or nerve damage to the tooth and will not benefit from teeth whitening.

Q. Do teeth continue to whiten after the treatment is done?

A. Once the treatment is finished the clients teeth will not continue to whiten.  In most cases one treatment (2x20 minute sessions) will give your client maximum results, meaning the stains on the surface of their teeth have been bleached and the teeth are as white as they will go.  Teeth whitening will not bleach the enamel only the stains on the surface of the teeth.

Q. If someone is allergic to peroxide can they use a non-peroxide whitening treatment?

A. We would not recommend it as most bleaching agents break down in to elements including peroxide as they work.

Q. Can I use a Non-peroxide product for someone with gum disease?

A. If someone has gum disease it is best not to offer them a treatment with any product and suggest they visit their dentist.

Q. Are flourosis spots caused by teeth whitening and how long will it last?  

A. The client will have already had flourosis teeth whitening will not cause this.  The colour variation will always fade, generally in a few hours and it is unlikely it will last longer than 24 hours. 

Q. Some clients complain cheek retractors are uncomfortable.  Also sometimes my clients top or bottom lip hangs over their teeth, what can I do about that?

A. The cheek retractors can be uncomfortable but there are options to help.   We provide a free small and large cheek retractor with kit orders of five or more.  Use largest size possible to avoid the lip covering the teeth.  If this occurs try a larger cheek retractor.  If the cheek retractor is too tight or difficult to insert into the mouth try a smaller size.  Silicone mouth trays are also available which are more comfortable and easier to insert but can reduce the results slightly.

Q. I have had clients get blisters inside their lips after the treatment, what can I do? 

A. Blisters can be avoided by ensuing the gel doesn’t come in contact with the soft tissue of the mouth.  We have found blister mainly occur in people with lip filler.  We are not sure if this is due to a reaction with the products used in the filler or if it is simply because the lips are larger and more likely to come in contact with the gel on the teeth.  When blisters do occur they usually heal in 2-3 days.  Here are things to check to avoid blisters or sensitivity during the teeth whitening treatment:-

1.  When the client applies the gel ensure they avoid the lips and gums. If they do get some on there have them remove it with a cotton tip.

2.  Make sure the cheek retractor being used is large enough to keep the lips from touching the gel on the teeth.  

3.  Always make sure the client is fully reclined.  If they are not fully reclined they can drool and this can wash the gel onto the soft tissue.  

4.  Make sure the client rinses thoroughly and brushes away any remaining gel with a tooth brush (no toothpaste) to ensure no gel is left in the mouth.  

5.  At the end of the treatment get the client to apply the vitamin e to the inner and outer area of their lips and gums.

Q. What is the difference in between hydrogen peroxide and carbamide peroxide?

A. Effectively these give the same results as hydrogen peroxide has a 3:1 ratio with carbamide peroxide which means 6% HP is the same strength as 18% CP.  LEARN MORE

Q. How long does peroxide teeth whitening gel last and how do I store it?

A. In general the shelf life of peroxide whitening gel is around 12-24 months if stored correctly.  We recommend you ensure your gel doesn’t go above 25 degrees to maximise the shelf life.

Carbamide peroxide and hydrogen peroxide gels should be either stored in a dry, cool area away from sunlight refrigerating your gels will increase their longevity.   If refrigerated please bring the gel to room temperature prior to the treatment.

Q. I know it is best to store the gel under 25 degrees but what happens if it gets hotter than that?  

A. An increase in temperature won’t render the gel instantly inactive; it will increase the natural rate of decomposition.  Stored in the fridge peroxide can remain effective for up to 2 years, on the shelf at around 25 degrees 12 months.  The rate of decomposition increases approximately 2.2 times for each 10 degrees C rise in temperature in the range from 20 degrees C to 100 degrees C.  Decreasing temperatures have little effect on hydrogen peroxide until it drops substantially below 0 degrees C.



We are Australian distributors of teeth whitening products for professionals.  Whether you have a salon or clinic, want to work from home or want to start a mobile teeth whitening business.  Our teeth whitening systems are the easiest and most cost effective way to get started in the industry.  Our packages include a selection of state of the art teeth whitening lamps (machines, accelerators) and Australian complainant peroxide and non peroxide gels.  We offer carbamide peroxide and hydrogen peroxide in both pens and syringes.

We ship direct from our warehouse in Australia via express post so you get your order fast.  We have high turnover and our whitening gels are always fresh and highly effective ensuring the best results for your client.  We are importers of only the highest quality teeth whitening equipment and products and deal direct with the manufacturer.  Our teeth whitening gels are the strongest available in Australia for non-dental practitioners.  Our products, equipment and labelling are Australian compliant.  Our gels have MSDS reports and our equipment have CE certificates.  Our products and training meet Australian standards.

Offering teeth whitening in your salon or clinic is a great way to earn extra revenue from the clients you already have.  Our teeth whitening gels are the strongest available in Australia for non-dental practitioners and our accelerator lamps are manufactured to Australian standards.  Our products and teeth whitening machines all backed up by our satisfaction guarantee.  Our clients achieve excellent results of 5-14 shades lighter on untreated teeth.  View our clients results on our Facebook page:-

When you purchase a teeth whitening business solution from us receive more than just the equipment you need. In addition to the teeth whitening lamp and gel treatment packs in each starter kit you will receive essential information on regulations and insurance along with client consent forms and comprehensive training manuals, videos and at a glance treatment cards to help you breeze through your first few clients.  Our teeth whitening training process can be completed in less than 1 hour.

We offer a huge range of solutions the help you get into the business of teeth whitening.  We have a great range of drop ship products, so you can make money from selling teeth whitening products without the need to hold stock.  We also offer bulk wholesale prices and have an excellent reseller program.


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